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Kuehne & Nagel Limited Xiamen Branch
With more than 78,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
Kuehne + Nagel has operated in Greater China for almost 50 years. Since opening our first office in China in 1979, we have built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3000 logistics specialists across more than 30 locations – all strategically positioned to service our customers
德迅集团是全球首屈一指的物流服务公司，业务遍及100多个国家1,300个地点，共聘用超过78,000名员工。50年来，德迅在亚太区一直致力于为客户提供供应链解决方案。自1979年在中国开设超过30个分站，我们以专业的物流知识为客户提供量身定制的解决方案。目前， 德迅分站遍布各大城市，员工数量超过3000 人 – 我们的宗旨是竭诚为客户提供专业的物流服务。
德迅厦门分站成立于1993年，是厦门极具影响力的一级货运代理公司，如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。
海运客户关怀专员
加入我们的客户关怀团队，运用您的专业知识和技能，为客户提供最优质及全面的海运解决方案，提供高质量的客户体验。
为客户提供有效信息、妥善处理客户问题和投诉，确保海运货物顺利出口。
与销售和操作关怀中心的同事密切合作，持续提高客户的满意度。
Job Snapshot 职位描述：
1.Drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
2.Establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits, pro-actively advising and consulting to ensure customer satisfaction.
3.Qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
4.Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
5.Collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
Your Skills and Experiences职位要求：
To be considered, you should have a good understanding of Sea Logistics export procedures and freight forwarding knowledge. You have good telephone skills and has a customer-focused mindset.
Good Reasons to Join
We are interested in service-orAiented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!
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