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铭门供应链管理（厦门）有限公司
铭门供应链管理（厦门）有限公司招聘亚马逊运营专员,客户关系主任-Customer Relation Associate,单证文件主管（美加线）,客服操作主管Customer Care ＆ Operation,（海运） 客服与操作经理,（海运） 客服与操作主管,（海运） 资深客服与操作专员,区域业务发展经理,资深客户关系主任 - Senior Customer Relation Associate,（海运） 客服与操作专员,航线主管-澳新,航线主管-拉丁,航线主管-北美,文件单证专员,亚马逊运营主管
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| 招聘职位：（海运） 客服与操作经理
(1人)
No.2781675
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| 招聘单位： 铭门供应链管理（厦门）有限公司
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单位资料
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招聘期限： 2024-07-03 2024-08-02 16:07
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联 系 人： 林小姐(人事主管)
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联系电话： (合则约见、谢绝来电)
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通信地址： 厦门市思明区吕岭路1819号精图数码大厦B座701-6(361000)(合则约见、非请勿访)
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| 职位基本信息
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| 学历要求： 大专以上
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| 职位性质： 全职
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工作经验： 八年工作经验以上
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| 外语要求： 英语水平要求熟练
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年龄要求： 28岁至33岁
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| 工作地点： 厦门市思明区
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| 参考月薪： 8000-10000元/月
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| 职位职责和职位要求
(Job Responsibilities & Requirements)：
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You will supervise and guide the customer care & operation team with the objective of delivering optimal customer experience and operation excellence through a well- structured, professional and motivated team.
- process standardization （develop standard process tools including Value Stream Mapping, Process mapping and work instruction）.
- KPI establishment, improvement and management, as well as data quality control
- New client on boarding preparation （familiarization, training and tailor-made SOP）.
- system & process subject matter expert to deliver training and provide solution to entire sea freight team （2021~2022 NEW system implementation）.
- Root cause analysis for deviation and work out the related resolutions to avoid any future occurrence.
- Participate in workshops and conference calls with different stakeholders related to queries and deviations
Your responsibility
1. Customer care & Operation excellence management （45%）
- Provide “second to none” service to customers and establish good reputation.
- Hit team target in monthly, quarterly and yearly basis
- Maximizing shipping revenues and minimizing all expenses to achieve optimum profitability
- Ensure all emails are replied in a timely manner （within 24 hours） and all phone calls be picked up within 3 rings and the tele-communication should be in a helpful, proactive manner.
2. Staff management （20%）
- Proactively supervise the team via workload and reallocation monitoring, recruitment, performance management, disciplinary, training, improvement
- Headcount projection
- Ensuring new staff is trained effectively, coach staff for growth and taking new responsibilities
- Broaden staff’s skills through cross training and set up proper back up system in team ensure work can be covered upon any absence.
- Encourage and motivate staff to achieve peak performance
- Monitor staff performance against management standards （ FCR issuance, DOC dispatch, etc.）. Continuously seek to improve these standards.
3. Assist General Manager （GM） 10%
- Achieving the service quality objectives set by the company
- Monitoring performance of all contracted suppliers
- Plays a critical role as change ambassador promoting company changes to staff and translating management communication to messages that are comprehensible for direct reports. Additionally takes a large role in shaping the change through knowledge sharing.
- Attend vendor meetings； maintain strong relationships with vendor community to promote customer satisfaction and to maximize business opportunities.
- Maintain close ties to shipping community and keep abreast of current events
4. Special projects 5%
- Assist BDS in developing business plan and/or pricing schemes for new business opportunities.
- Provide special reports and analysis as requested by management （as needed）.
- Optimize human and other resources； demonstrate expense control.
5. Data management 10%
- Supervise and train staff to ensure data accuracy and integrity
- Monitor staff performance in meeting data standards （timely accuracy）
- New system implementation
6. Finance control 10%
- strictly follow and implement company credit policy, monitor and settle the outstanding accounts with the customers and business partners.
We expect
1. Ability to work in a time sensitive environment and be results driven
在时间敏感的环境中工作的能力，结果为先
2. Ability to embrace and adapt to change with a positive attitude
积极的态度接受并且适应改变的能力
3. Excellent interpersonal and globally adaptable communication skills
的人际交往能力和适应大局的交流能力
4. Familiar with office software, good listening and speaking ability, good communication with overseas business partners independently.
熟悉office办公软件；有良好的英语听说写能力，能独立与国外沟通
5. Good data statistics and summary ability 良好的数据处理技能和与数据分析能力为佳
We offer
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
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联 系 人： 林小姐(人事主管)
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联系电话： (合则约见、谢绝来电)
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联系地址： 厦门市思明区吕岭路1819号精图数码大厦B座701-6(361000)(合则约见、非请勿访)
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公司性质： 私营股份制
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公司行业： 交通/运输/物流 航天/航空
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专注于国际、国内物流供应链服务、管理的企业，主营国际海空运进出口、订舱、报关、报检、拆箱、仓储、贸易、国内海陆及陆路运输等相关业务，其核心竞争力亦是为跨国公司在中国投资企业提供量身订造的供应链解决方案，满足客户采购、生产以至销售等需求。
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