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铭门供应链管理（厦门）有限公司
铭门供应链管理（厦门）有限公司招聘亚马逊运营专员,客户关系主任-Customer Relation Associate,单证文件主管（美加线）,客服操作主管Customer Care ＆ Operation,（海运） 客服与操作经理,（海运） 客服与操作主管,（海运） 资深客服与操作专员,区域业务发展经理,资深客户关系主任 - Senior Customer Relation Associate,（海运） 客服与操作专员,航线主管-澳新,航线主管-拉丁,航线主管-北美,文件单证专员,亚马逊运营主管
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| 招聘职位：（海运） 资深客服与操作专员
(2人)
No.2781673
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| 招聘单位： 铭门供应链管理（厦门）有限公司
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单位资料
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招聘期限： 2024-07-03 2024-08-02 16:06
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联 系 人： 林小姐(人事主管)
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联系电话： (合则约见、谢绝来电)
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通信地址： 厦门市思明区吕岭路1819号精图数码大厦B座701-6(361000)(合则约见、非请勿访)
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| 职位基本信息
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| 学历要求： 大专以上
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| 职位性质： 全职
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工作经验： 三年工作经验以上
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| 外语要求： 英语水平要求良好
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年龄要求： 23岁至30岁
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| 工作地点： 厦门市思明区
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| 参考月薪： 6000-8000元/月
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| 职位职责和职位要求
(Job Responsibilities & Requirements)：
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You will support customers by providing helpful information, answering questions and utilizing your professional international logistics knowledge and expertise together with company resources to handle customer complaint and claim.
You will provide frontline support for customers to ensure superior experience and satisfaction with our service.
Your responsibility
1. effective communication with customers, suppliers and business partners, ensuring quality of customer experience and operation.
2. responsible for the overall process independently such as, receiving order, booking process & confirmation, transportation & distribution, cargo Inspection & customs declaration, shipment delivery & tracking, pre-alert & documentation requirements.
3. timely and accurate completion of all system entry requirements such as, shipment data, AR/AP & check, cost & revenue, documents sorting & filing and, to ensure all tasks are completed according to the client specific and company SOPs and KPIs.
4. strictly follow and implement company credit policy, monitor and settle the outstanding accounts with the customers and business partners.
5. handling emergencies, customer complaint/claim and promptly escalate to the direct supervisor in case needed.
6. assisting business development & sales team such as, RFQ preparation, local charge update, to discover and develop potential customers to target/secure new business.
7. being proactive part of continuous improvement program with corporate accounts.
8. other tasks assigned by the direct supervisor or team leader.
We expect
1. College degree or above, logistics/international trade or related major preferred.
专科及以上学历,物流/国际贸易贸或相关专业背景为佳i
2. Be carefully, serious, good communication, good teamwork spirit, open and clear character, willing to work under pressure independently.
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能独立承受一定工作压力
3. Familiar with office software, good listening and speaking ability, good communication with overseas business partners independently.
熟悉office办公软件；有良好的英语听说写能力，能独立与国外沟通
4. With over 3 year international freight forwarding experience, familiar with a single to the end operation practice.
具备3年以上国际货运代理行业经验, 熟悉一单到底操作模式
5. Sense of responsibility, ability to multi-task, manage time well and finish work before deadline.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。
6. Experience of Transpacific routes （USA & Canada） is a plus.
北美航线经验为佳
We offer
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
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联 系 人： 林小姐(人事主管)
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联系电话： (合则约见、谢绝来电)
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联系地址： 厦门市思明区吕岭路1819号精图数码大厦B座701-6(361000)(合则约见、非请勿访)
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公司性质： 私营股份制
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公司行业： 交通/运输/物流 航天/航空
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专注于国际、国内物流供应链服务、管理的企业，主营国际海空运进出口、订舱、报关、报检、拆箱、仓储、贸易、国内海陆及陆路运输等相关业务，其核心竞争力亦是为跨国公司在中国投资企业提供量身订造的供应链解决方案，满足客户采购、生产以至销售等需求。
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