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| 招聘职位：客服Customer Service Representative（外包非柯达员工）
(1人)
No.2773510
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招聘期限： 2021-12-13 2022-01-12 08:50
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联 系 人： 人力资源部(人力资源部)
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联系电话： (合则约见、谢绝来电)
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通信地址： 厦门市思明区正侨商务园金星路41号(361022)(合则约见、非请勿访)
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| 职位基本信息
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| 学历要求： 本科以上
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| 职位性质： 全职
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工作经验： 一年工作经验以上
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| 外语要求： 英语水平要求熟练
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| 工作地点： 厦门市思明区
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| 上班时间：
8.0小时/天
5天/周
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| 薪资福利： 五险、住房公积金、加班补贴、节日福利、包吃
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| 职位职责和职位要求
(Job Responsibilities & Requirements)：
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工作地点：思明区振兴大厦（柯达公司）
Job Description:
1. To receive customer orders （with an increasing emphasis on electronic orders） and clarify details of products, pricing, quantity, delivery date, payment and other requirements, and make sure sales orders and third party purchase orders if required are correctly generated in SAP
2. To identify and resolve with the other functions any master data and system configuration errors affecting the OTC process
3. To keep tracking the whole process and provide the customers with the order status. To respond effectively to sales & general enquiries from customers. To prepare order confirmation, price quotation and sales contract as required
4. To schedule/coordinate delivery and shipment plan according to actual production/stock availability for on time delivery of customer orders. To manage deliveries in line with customer expectations, liaising with logistics and other supply chain contacts
5. To perform and coordinate order to cash transactions （delivery, shipment, goods issue, billing） in SAP to confirm sales in time, in compliance with business models and procedures, and prepare the tracking records. To cooperate with finance and credit teams to solve payment issues when necessary
6. To handle and send shipping advise and documentation for customers‘ timely clearance and receipt, and L/C negotiations if required, ensuring the accuracy and punctuality of the information and documents
7. To deal with special orders, price changes, finance adjustments and rebates based on internal control policy and appropriate approval
8. To understand, record and update customers’ requirements and complaints. Internally coordinate with other functions to meet customers‘ needs
9. To be in regular contact with sales and SPG contacts to ensure relevant information relating to customer orders & deliveries （especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc） is communicated in a timely manner. To pre-alert and communicate with the customers about any actions, adjustments and changes which will cause impact on them
10. To ensure all customer records, order/shipment and financial adjustment documents are kept up to date for audit purposes. To ensure working instructions or procedures for designated customers’ order process are documented and updated
11. To monitor service performance metrics such as lead-time and goods receipt discrepancies, and implement action plans for improvement of operational effectiveness and profitability enhancement, cooperating with sales/SPG and other functions
12. To keep and update order and other sales data/report for performance review and support to other functions
13. To provide support for other members of the team and back up as required for others
14. To ensure SOX compliance by checking approved order to cash processes are adhered to, and appropriate records are kept up to date for audit purposes
Major Accountability:
To be responsible for managing the order to cash process and delivering satisfactory customer service to the designated customers, whilst following internal standards. In order to achieve this, the Customer Service Representative will be required to liaise & work closely with these contacts: designated customers, sales & SPG contacts in the cluster/country, supply chain, manufacturing, external vendors, logistics, master data, finance, credit, internal control, information system support, service providers and other Customer Service Representatives responsible for the same cluster/country.
Key Performance Indicators:
1. Order to Cash Performance Metrics
a. Electronic orders
b. Orders below MOV
c. Order accuracy
d. Internal/External control standards
e. Backup practice
2. Customer Feedback （internal and external where available）
Knowledge, Experiences, Skills:
1. Proven customer service, trade or logistics experience and an ability to liaise with different contacts
2. Good communication and problem solving skills
3. Good command of oral & written English or other language if applicable
4. Independence and teamwork spirit
5. Open to new processes/process improvements and good at learning
6. PC skills – familiar with electronic communication and workflows （lotus notes, databases, etc）, competent on Excel, Word and Power point
7. SAP experience would be an advantage
8. Familiarity with Letter of credit deals
9. An ability to prioritize workload and manage time effectively
10. A pro-active and flexible attitude
11. An ability to work under pressure and to tight deadlines when required
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自新版上线以来该单位的简历回复率为8%
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联 系 人： 人力资源部(人力资源部)
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联系电话： (合则约见、谢绝来电)
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联系地址： 厦门市思明区正侨商务园金星路41号(361022)(合则约见、非请勿访)
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电子邮件： (请通过系统申请职位，系统会自动把你的应聘简历发给我)
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有关单位更为详细信息，请浏览本单位网站
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公司性质： 台资/港资
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公司行业： 其他行业
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伊斯曼柯达公司是世界上最大的影像产品及相关服务的生产和供应商, 是一家全球500强企业。 柯达厦门不仅是柯达传统影像产品在亚太区的生产制造中心，也是柯达重要的数码影像产品的生产基地，同时也是柯达亚太区的运营、支持中心，是柯达全球价值链和供应链中的重要环节。目前，柯达厦门有员工170多名，主要生产以下产品：印刷板材、喷墨打印墨水等。柯达厦门现包含2家工厂、全球财务共享中心、全球供应链运营中心等。2家注册公司包括：柯达（厦门）数码影像有限公司 、柯达（中国）有限责任公司。
正式员工可享受：
1、世界一流的公司管理体系；
2、令人尊敬及向往的公司价值观及运营准则；
3、健康、安全、环保的工作环境（符合国际、国家环境安全生产标准）；
4、全空调办公室、车间，工作环境干净、无毒、无噪音；
5、工作区域提供洗澡室、工间休息室、茶水间、配备员工食堂；
6、位于新阳工业区，交通便利（附近设柯达、新阳公交车站）；
7、上班时间5天8小时（倒班形式有二班三倒、三班三倒、四班三倒、早中班等，加班情况根据业务需要进行安排）；
8、健全的社医保、高比例住房公积金、年底奖金、带薪年休假、免费班车；
9、正式员工享受商业保险及子女商业保险；
10、面试通过者，体检免费，员工每年定期体检；
11、节日福利及员工活动，包括尾牙宴、中秋博饼等；
12、专业教育训练及发展机会多；
13、实习期间，表现优秀者，可转为柯达正式员工；
14、为符合条件者，协助落户厦门、申请人才住房等，生活无忧；
15、致力于保证员工工作与生活的良好平衡公司提供上下班车，高比例五险一金，外加员工及子女补充商业保险，福利食堂，年终奖等
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